Terms of service

TERMS AND CONDITIONS

  1. Notwithstanding any statements to the contrary made in the past or future, by requesting a quotation from, placing an order with, or entering into an agreement with Tadblu BV, having its registered office at Broekermolenplein 12, 3500 Hasselt (Belgium), VAT BE0672.574.739 (hereinafter “Tadblu”), the customer expressly accepts that all contractual, pre-contractual, and non-contractual legal relationships between Tadblu and the customer shall be exclusively governed by the following terms and conditions. All agreements, side agreements, commitments, and amendments to the agreement must be made in writing. Oral amendments or modifications are null and void.
  2. An order placed by the customer shall only become binding upon written confirmation by Tadblu.
  3. Delivery times agreed upon or suggested by Tadblu are provided for informational purposes only and are not binding. Failure by Tadblu to meet a proposed delivery date shall not entitle the customer to cancel or suspend the order, nor shall it give rise to any right to damages, compensation, or indemnification. From the date of delivery onward, the customer assumes all risks relating to the products, including force majeure and destruction of products.
  4. Tadblu guarantees that its products comply with all applicable mandatory Belgian and harmonized European laws and regulations. Tadblu does not guarantee compliance with laws, regulations, standards, or other requirements originating from non-EU countries and not applicable within the European Union, unless otherwise agreed in writing.
  5. Upon delivery, the customer must immediately inspect the quality and quantity of the products. Any visible non-conformity or visible defects concerning quality or quantity must be reported to Tadblu by registered mail within 3 days after receipt of the goods. After this period, the customer loses the right to invoke visible non-conformity or defects. Complaints concerning hidden defects must be submitted in writing by registered mail within 15 days after the defect was discovered or could reasonably have been discovered. Complaints shall never entitle the customer to suspend payment or any other obligations. If a complaint is timely and justified, Tadblu shall, at its own discretion, either replace the defective or non-conforming product or choose another appropriate solution. As long as the complaint can be remedied within a reasonable period, the customer shall not be entitled to any damages.
  6. Orders are invoiced according to the prices and conditions applicable at the time of Tadblu’s order confirmation. Unless otherwise agreed, all invoices are payable within 15 days. In the event of late payment, the customer shall automatically and without prior notice be in default and owe interest at a rate of 10% per annum from the invoice due date until full payment has been made. In addition, the customer shall owe fixed compensation equal to 10% of the invoice amount, with a minimum of €250 per invoice. Any objections to invoices must be communicated in writing by registered mail, with detailed reasoning, within 7 days after the invoice date. Unless otherwise stated, all prices exclude taxes, VAT, and other charges.
  7. It is expressly agreed that all deliveries to the customer shall remain the exclusive property of Tadblu until the customer has fully complied with all obligations, particularly regarding full payment of the purchase price and any additional costs and interest. If the customer fails to meet its financial obligations or if Tadblu has reasonable grounds to fear non-performance, Tadblu shall be entitled to repossess unpaid deliveries at any time and without prior notice. The customer shall fully cooperate to facilitate such repossession.
  8. In the event of force majeure, Tadblu shall be entitled to suspend its obligations or terminate the agreement without judicial intervention. This shall not entitle the customer to any compensation or indemnification. Tadblu shall inform the customer of the circumstances and its decision. Force majeure includes, but is not limited to: war, riots or disturbances of public order, fire, shortages of materials, exceptional traffic disruptions, exceptional weather conditions, strikes, lockouts, interruptions in energy supply, and the complete or partial failure or delay of third parties relied upon by Tadblu for the execution of the agreement, such as suppliers of materials or services. This list is illustrative and not exhaustive. Circumstances that make performance impossible, excessively burdensome, or unreasonably prolonged shall also be considered force majeure.
  9. Tadblu shall only be liable for direct injury, loss, or damage arising from gross negligence or breach of essential contractual obligations by Tadblu. Tadblu shall not be liable for any indirect, special, or consequential damages, costs, or losses. The customer agrees that Tadblu has no further liability in connection with any injury, loss, or damage related to the agreement. Tadblu’s liability shall in no event exceed the lower of the following amounts: (1) the invoiced amount, or (2) the amount paid out by Tadblu’s insurance company under its insurance policies.
  10. Tadblu remains the sole and exclusive owner of all intellectual property rights relating to the goods supplied by it, including but not limited to trade names, trademarks, domain names, copyrights, and trade secrets. All documents, information, know-how, models, and/or designs of any nature provided to the customer during negotiations and/or execution of the agreement, or mentioned in any Tadblu document such as order confirmations and delivery notes, shall be treated as confidential. Such documents, information, know-how, models, and designs remain the property of Tadblu and may not be disclosed to third parties, copied, or used directly or indirectly, wholly or partially, for purposes other than those intended, unless expressly authorized in writing by Tadblu.
  11. In accordance with the General Data Protection Regulation (GDPR), Tadblu processes personal data for project management and accounting purposes. Tadblu also stores data obtained through the business relationship with the customer. Such processing is necessary to comply with (i) Tadblu’s legal obligations and (ii) the proper execution of the agreement between Tadblu and the customer. In accordance with GDPR legislation, the customer always has the right to request access to, inspection, rectification, deletion, portability, objection to, or restriction of the processing of their personal data, and the right to be forgotten upon written request, subject to applicable legal provisions.
  12. All agreements concluded with Tadblu shall be governed by Belgian law. In the event of disputes, only the courts of the judicial district of Hasselt (Belgium) shall have jurisdiction.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to:
info@tadblu.com

Our contact information:

TADBLU BV
info@tadblu.com
Broekermolenplein 12
+32 485 865018
BE0672574739